Have you ever used a product or service, got disappointed by it, and decided not to use it anymore? That’s you experiencing a terrible customer experience. Completely stop using it, or switch to another solution is the effect of a poor experience.

Not only will you stop using it, but you would also tell your friends about the experience, which will affect their opinion about the product. There’s a chance your friends would say to another friend leaving the product losing more and more opportunities. Yes, you guess it right; a bad customer experience would lead to a bad financial performance.

A good customer experience would have the opposite effect, if you are happy about a product, you will tell your friends about it, and your friends will say to another friend, and another, that’s the power of word of mouth.

In a world where we can get so many data points about our customers, how do we use that data to build a great, enjoyable, pleasant customer experience?

In this session, “Improve Customer Experience using Data Science” we will talk about how data science can transform the way we sell, support, communicate, and interact with our customers.

Sign up today and improve your company’s customer experience!